Our service promise – Your key to successful project implementation

Our key product lines dira! and OpenMedia are formed on the foundations of being built by a constantly growing team of sector-specific experts.

We support our clients right from initial consulting through to agile project planning and implementation. This includes getting you up to speed quickly by also focusing on user training and coaching.

The SCISYS Media solutions team is on hand to provide support 24/7 for peace of mind.

 

Project Kick-off: Live demos and a chance to see live installations


Before any project begins, we offer interested parties not only live demos but opportunities to network with our existing broadcast and media customers and discover why they love what we do.

These valuable meetings and site visits allow you to see real systems and gain a good overview of the possibilities for your business, as well as to exchange ideas and learn from the experiences of industry peers.

This reduces any doubt as to whether our systems are right for you.

Our industry-expert sales team will provide live and online demo sessions, where they can offer advice and even create possible proof of concepts tailored to your specific needs. Once you reach the bidding stage, that’s when our experience project team step in to provide your project with even more detail to get it right.

We don’t just turn up and deliver solutions; we turn each project into a partnership that brings maximum success.

 

Project delivery: minimise disruption


Teething-problems are unavoidable with any new project. We know that. That is why we remain on-hand to monitor and intercept any likely situations. We minimise disruption by having our agile development and project teams work on-site and in cycles to prioritise any changes requiring quick change.

 

After the Project: remaining by your side


Once systems are up and running, we provide every client with a copy of their system on our virtual machines. These enable both you and SCISYS Media Solutions to monitor and simulate various scenarios, such as problem analysis, patching and upgrades. Our virtual machines allow you diagnose problems in a confident, targeted manner — without having to disturb the live system.