Case Study: The Coal Authority

THE CHALLENGE

The Coal Authority (TCA) works to resolve the impacts of mining. TCA were using a wide variety of disjointed end-of-life solutions and processes to deliver their business services. These services were driven from silos of duplicated data across their enterprise. This position had considerable financial implications on the business.  It was also severely limiting their agility.  Most notably their ability to adapt to changing market conditions. Particularly predicted increases in demand for key operational services.

THE APPROACH

TCA commissioned SCISYS to undertake a technology led business transformation programme. The aim was to deliver a new enterprise information service. The system is based on state-of-the art service design integrated with their corporate Geographic Information System (GIS). It provides TCA with a single, unified view of their enterprise. The solution facilitates smarter working via business process automation, service re-use and corporate data sharing.

 

THE BENEFITS

+ 100% increase in mining report production productivity

+ 98% of reports now ordered and returned electronically

+ Self-service portal means more than 70% of report requests completed directly by customer

+ 59% of users rate the service as excellent

+ Ability to exploit new digital channels

 

" Philip Lawrence, former Chief Executive, The Coal Authority said “I appreciate the partnership that SCISYS have built with the Authority. We expect a lot from our staff and contractors and SCISYS have been patient, hardworking, people of their word and found solutions to change our business. Thank you all. "

About SCISYS Group:

Employing around 670 staff, SCISYS Group is a leading developer of information and communications technology services, e-business, web and mobile applications, editorial newsroom solutions and advanced technology solutions. The Company operates in a broad spectrum of market sectors, including Media & Broadcast, Space, Government and Defence and Commercial sectors. SCISYS clients are predominantly blue-chip and public-sector organisations. Customers include the Environment Agency, the Ministry of Defence, Airbus Defence & Space, Thales Alenia Space, Arqiva, Vodafone, the European Space Agency, Eumetsat, the BBC, Radio France, RTL, RNLI, Pets at Home, Siemens and the National Trust. The Company's registered office is in Dublin, with UK offices in Chippenham, Bristol, Leicester and Reading and German offices in Bochum, Dortmund, Darmstadt and Munich.