Case Study: The Coal Authority
The Coal Authority (TCA) works to resolve the impacts of mining. TCA were using a wide variety of disjointed end-of-life solutions and processes to deliver their business services. These services were driven from silos of duplicated data across their enterprise. This position had considerable financial implications on the business. It was also severely limiting their agility. Most notably their ability to adapt to changing market conditions. Particularly predicted increases in demand for key operational services.
TCA commissioned SCISYS to undertake a technology led business transformation programme. The aim was to deliver a new enterprise information service. The system is based on state-of-the art service design integrated with their corporate Geographic Information System (GIS). It provides TCA with a single, unified view of their enterprise. The solution facilitates smarter working via business process automation, service re-use and corporate data sharing.
+ 100% increase in mining report production productivity
+ 98% of reports now ordered and returned electronically
+ Self-service portal means more than 70% of report requests completed directly by customer
+ 59% of users rate the service as excellent
+ Ability to exploit new digital channels