Case Study: Forest Enterprise England
Forest Enterprise England (FEE) manages the nation’s forest estate, providing environmental, social and economic benefits from them.
As part of devolving Forestry activities, FEE is taking on responsibility for its own IT services. This includes the management of two business-critical applications. FEE made the strategic decision to outsource the day-to-day service management of these applications.
The applications consisted of legacy COTS products. They are complex in nature and there was very little test coverage. The main challenges were therefore:
+ To uplift legacy database and middleware components
+ To port the service to the cloud
+ To deliver a working service by the April go-live date. This had to include a number of internal and 3rd party interfaces
+ To do the above with an organisation undergoing significant change. The main challenge being multiple in-flight projects all with the same deadline
Using our ITIL certified staff and ISO 20000-1 certified service management process SCISYS undertook a structured application on-boarding and uplift process. Tasks involved included:
+ Set up of the new infrastructure on AWS using automated build, test and deployment
+ Uplift of the applications to supported versions. In some cases, this involved replacing components that were no longer supported
+ Going through structured testing and validation before the proposed go-live date
Key business applications now fully supported:
+ Out of support components have been uplifted/replaced
+ Use of open source has reduced licence costs
+ Cloud-based infrastructure is more responsive and cheaper to provision