Case Study: Forest Enterprise England

THE CHALLENGE

Forest Enterprise England (FEE) manages the nation’s forest estate, providing environmental, social and economic benefits from them.

As part of devolving Forestry activities, FEE is taking on responsibility for its own IT services. This includes the management of two business-critical applications. FEE made the strategic decision to outsource the day-to-day service management of these applications.

The applications consisted of legacy COTS products. They are complex in nature and there was very little test coverage. The main challenges were therefore:

+ To uplift legacy database and middleware components

+ To port the service to the cloud

+ To deliver a working service by the April go-live date. This had to include a number of internal and 3rd party interfaces

+ To do the above with an organisation undergoing significant change.  The main challenge being multiple in-flight projects all with the same deadline

 

THE APPROACH

Using our ITIL certified staff and ISO 20000-1 certified service management process SCISYS undertook a structured application on-boarding and uplift process. Tasks involved included:

+ Set up of the new infrastructure on AWS using automated build, test and deployment

+ Uplift of the applications to supported versions. In some cases, this involved replacing components that were no longer supported

+ Going through structured testing and validation before the proposed go-live date

 

THE BENEFITS

Key business applications now fully supported:

+ Out of support components have been uplifted/replaced

+ Use of open source has reduced licence costs

+ Cloud-based infrastructure is more responsive and cheaper to provision

 

" Glenda Roberts, Financial Controller, Forestry Commission England: 'In our transition from in-house systems to cloud-based, SCISYS were invaluable in ensuring that we met our go live target for invoicing customers. SCISYS demonstrated a ‘can do’ and flexible approach throughout the transition, working effectively with the other supplier and with the team internally. Their ‘can do’ approach really paid off when it came to integration between the two systems: they pushed forward resolution of the issues, and were quick – and skilful – in finding solutions. "

About SCISYS Group:

Employing around 670 staff, SCISYS Group is a leading developer of information and communications technology services, e-business, web and mobile applications, editorial newsroom solutions and advanced technology solutions. The Company operates in a broad spectrum of market sectors, including Media & Broadcast, Space, Government and Defence and Commercial sectors. SCISYS clients are predominantly blue-chip and public-sector organisations. Customers include the Environment Agency, the Ministry of Defence, Airbus Defence & Space, Thales Alenia Space, Arqiva, Vodafone, the European Space Agency, Eumetsat, the BBC, Radio France, RTL, RNLI, Pets at Home, Siemens and the National Trust. The Company's registered office is in Dublin, with UK offices in Chippenham, Bristol, Leicester and Reading and German offices in Bochum, Dortmund, Darmstadt and Munich.